Refund & Returns Policy | Ezzy Wings UK

Ezzy Wingfoil UK: Returns & Refund Policy

We take pride in Ezzy’s 35+ years of sailmaking precision. If your wing isn't quite right, we are here to help. Our policy is designed to be fair to you while ensuring the high-performance integrity of our equipment.

Refund & Returns Policy

1. Your Right to Cancel (Online Orders)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

  • You must notify us within 14 days of delivery that you wish to cancel.
  • You then have a further 14 days to return the item to us.
  • Refunds will be issued within 14 days of us receiving the returned goods (or proof of return).

Please note:

  • Items must be returned unused and in original condition, with all packaging and accessories.
  • You are responsible for the cost of return shipping unless the item is faulty.

2. Faulty or Not as Described Items

Your rights are protected under the Consumer Rights Act 2015.

If your wingfoil wing is:

  • Faulty
  • Not as described
  • Not fit for purpose

You are entitled to:

  • A full refund within 30 days of receiving the item, or
  • A repair or replacement after 30 days (where appropriate)

We will cover reasonable return shipping costs for faulty items.

3. Condition of Returns

Returned items must:

  • Not have been used on the water (unless faulty)
  • Be clean, dry, and free from damage
  • Include original packaging, bag, and any accessories

We reserve the right to make deductions from your refund if the item shows signs of use beyond what is necessary to inspect it.

4. How to Start a Return

To request a return or refund, please contact us at: nautiquesports@outlook.com


Include:

  • Your order number
  • Details of the item
  • Reason for return

We will provide return instructions.

5. Refunds

Refunds will be made using the original payment method unless otherwise agreed.

We may withhold the refund until we have received the goods back or you have provided proof of return.

6. Non-Returnable Items

We cannot accept returns for:

  • Items damaged due to misuse, improper storage, or normal wear and tear